FAQ

When can I expect my order?

To offer you the best prices, we ship our products directly from the manufacturer or supplier. This means delivery may take a little longer than you're used to.

  • Order cut-off time: 5:00 PM (GMT+01:00)

  • Processing time: Please allow 1–3 business days for your order to be prepared and shipped.

  • Tracking number: You will receive your tracking number as soon as your order has been processed. Please note it may take 1–3 days for it to become active on the tracking site.

  • Shipping time: Most orders arrive within 6–9 business days after dispatch. We ship via DHL and comparable carriers – always free of charge!

For any delivery-related questions, feel free to reach us at support@lilianpipe.com.

My delivery window has passed – where is my order?

In most cases, your order will arrive within the estimated timeframe. If it hasn’t arrived within 3 additional working days, please contact our customer service at support@lilianpipe.com.

How much does shipping cost?

We offer free shipping on all orders, regardless of order size or location within our delivery area.

What payment methods do you accept?

We offer secure and convenient payment through:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

All payments are SSL-encrypted for your safety.

I only received part of my order – what happened?

Sometimes we ship orders in multiple parcels, especially when:

  • Items come from different suppliers

  • The total weight must be split across packages

If anything is missing, don’t worry – the rest will usually arrive within 1–3 additional business days.

What should I do if my order arrives damaged?

If your item was damaged in transit, please email us immediately at support@lilianpipe.com.

Kindly include clear photos of the damaged item(s) in your message. Please do not return anything before speaking with our customer service team. We’ll ensure a suitable solution is arranged promptly.

I ordered the wrong item, it doesn't fit, or I want to return it – what now?

If you wish to return an item, please contact our customer service first at support@lilianpipe.com. We'll help you find the best solution. If a return is necessary, please note that return shipping costs are the responsibility of the customer.

Still have questions?

We’re happy to help! Reach out to us anytime at support@lilianpipe.com.