Shipping & Delivery Policy

Order & Delivery Process At Lilian Pipe, we strive to make your ordering and delivery experience as seamless as possible. If you have any questions or encounter any issues, our customer service team is happy to assist you. Below you'll find details on how we handle your order from checkout to delivery.

Shipping Costs We offer free shipping on all orders. No minimum order value is required. Every product is shipped to you at no additional cost.

Order Processing & Dispatch Found the perfect look in our shop? We understand you're eager to wear it! We aim to process and dispatch your order as quickly as possible.

  • Processing & Production Time: Please allow 1–3 business days for us to prepare and dispatch your order.

  • Tracking Information: As soon as your order is processed and dispatched, you will receive a tracking number via email. Please note that it may take 1–3 days for the tracking link to become active.

  • Delivery Time: Orders are typically delivered within 5 to 9 business days after dispatch. All shipments are handled by DHL or comparable courier services.

For any shipping inquiries, our customer support team is always ready to help. You can track your parcel using the tracking code via our Track & Trace page.

Delivery of Your Order Once your parcel arrives, we hope you enjoy your item! If you encounter any problems or would like to return or exchange an item, please refer to our Returns Policy.

Received a Faulty Item? We’re sorry to hear that. Occasionally, items may be damaged during transit. In such cases, we do not offer a refund, but we will send you a free replacement. Please email us and we'll resolve the matter promptly.

Ordering Process Shopping with us is easy:

  1. Select your desired product and click “Add to Cart.”

  2. Confirm all product details and variants.

  3. Proceed to checkout and enter your shipping details carefully.

  4. Review your address on the shipping page.

  5. Click “Proceed to Payment.”

Payment Options We offer the following secure payment methods:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

All payment methods are SSL-encrypted for your safety. Once your order is complete, you will receive a confirmation email.

Lost Package If your parcel gets lost or cannot be delivered due to logistical issues, we will first send you a replacement free of charge. If the parcel has still not arrived 60 days after dispatch, we will issue a full refund.

Contact Us For any further questions, please contact our customer support:

✉️ support@lilianpipe.com
📱 +33 7 56 96 36 96 (Email only, no phone support)