Privacy Policy

Privacy Policy for Lilian Pipe (www.lilianpipe.com)

Effective Date: 1 June 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website www.lilianpipe.com ("Site"). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Lilian Pipe Boutique
Trading name operated by Modetraum Limited
Registered address:
SUITE C, LEVEL 7, WORLD TRUST
TOWER, 50 STANLEY STREET,
CENTRAL 000000
HONG KONG
Email: support@lilianpipe.com

3. What Data We Collect

We may collect the following personal data:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (via secure third parties like PayPal or Airwallex)

  • Order history

  • Device and browser information

  • IP address

  • Cookies and usage data

4. Why We Collect Your Data

We collect your data to:

  • Fulfil your orders

  • Communicate with you about your order

  • Provide customer service

  • Process payments

  • Send marketing (only if you opt-in)

  • Analyse website performance

5. Legal Basis for Processing

We process your data on the basis of:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

  • Consent (for marketing communications)

6. Sharing Your Data

We may share your information with:

  • Shopify (our e-commerce platform)

  • Payment providers (e.g. PayPal, Airwallex)

  • Courier services (e.g. Royal Mail, DPD)

  • Marketing services (only if you opt in)

  • Legal or regulatory authorities if required

We do not sell your data.

7. International Data Transfers

Some of our processors (e.g. Shopify) may store data outside the UK. Where this is the case, we ensure appropriate safeguards are in place.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact: support@lilianpipe.com

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

10. Cookies

We use cookies to personalise content and ads, provide social media features, and analyse traffic. You can manage your cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised effective date.

If you have any questions, contact us at: support@lilianpipe.com